Terms of Service
Last updated / 最后更新：June 7, 2026
1. Platform Role
Lvtu is a marketplace connecting international travelers with licensed Chinese travel agencies. We facilitate discovery, inquiry, and payment. The travel service itself is provided by the listing agency, not by Lvtu.
2. Accounts
You must provide accurate information when registering. Agencies must hold a valid travel agency license in China. We may suspend accounts that provide false credentials.
3. Bookings & Payments
Prices are shown in USD. A 10% platform service fee is included in the checkout amount. The remaining 90% is payable to the fulfilling agency per our partner agreement. Payments are processed by Stripe or PayPal.
4. Cancellations & Refunds
Refund eligibility depends on the agency's policy and how close the departure date is. Contact the agency via the platform first. If unresolved, email support within 14 days of payment. Refunds approved by the platform are processed to the original payment method within 10 business days.
5. Agency Obligations
Approved agencies must respond to customer inquiries within 48 hours, deliver services as described, and maintain valid licenses. Repeated complaints may result in delisting.
6. Limitation of Liability
Lvtu is not liable for acts or omissions of travel agencies, force majeure, or changes made by third-party suppliers. Our liability is limited to the platform fees collected on the affected booking.
7. Governing Law
These terms are governed by the laws of the People's Republic of China. Disputes shall be submitted to the courts where the platform operator is registered.